Conditions of Use

We have listed our trading terms and conditions below for your reference and peace of mind. In order to offer the fairest terms possible, we adhere to the guidelines set out in the consumer protection (Distance selling regulations 2000). These regulations apply to all business-to-consumer contracts and are intended to protect online shoppers.

Items Out of Stock

All the products we list on our website are of stock that we are holding or are expecting the delivery of in a couple of days. It is inevitable that on occasions an item can go out of stock faster than anticipated; in this case we may not have time to amend our website before further orders are placed. If any of the items you have ordered are out of stock we will hold your order if we expect delivery of the out of stock items within three days. If however we expect a longer delay we will advise you and offer you the choice of ordering alternative items, await for the stock to arrive or a full refund.

Order Cancellation

When you place an order with us, a contract is formed which obligates us to supply the goods you have ordered within the time stated.

You have the right to cancel this contract within seven days from the date the Contract was formed or within seven days starting from the day after you receive the goods (whichever is the longer). Order cancellations must be made in writing. (Fax or email is acceptable).

If you cancel your order before the goods have been dispatched, we will refund your purchase price in full including any delivery charges. However, if you cancel your order after the goods have been despatched, then we will refund the purchase of the goods excluding any carriage charges. Any additional carriage costs incurred by us will also be deducted from the amount refunded to you.

Returns Policy

Please note that due to the nature of the goods we sell, items such as confectionary may get damaged in transit, we cannot be held responsible for that. Once goods have been delivered, we only accept returns for the following reasons; Goods not as ordered or described

Order cancellation under consumer protection (distance selling regulations 2000) If you are cancelling your order under the Consumer Protection (Distance Selling Regulations 2000), it is your responsibility to return the goods to us or ask us to collect them. The cost of returning the goods to us will be deducted from any refund made to you. Your initial carriage costs will also be deducted from your refund. We strongly recommend that you organise the return yourself and this must be done using a reputable carrier and a 'signed for' service. If we need to organise to collect the goods from you, there will be a minimum charge of £20. This is to cover the cost of the carrier plus a small administration fee.

Please note: All goods returned as a 'Cancelled Order' must be unopened and in a perfect re-saleable condition. We inspect all returns and no refund will be made for goods that do not meet this condition.

Once goods have been returned, we are legally obliged to refund you within 30 days; however we normally process all refunds with a maximum of seven days.

Credit Card Security

We take credit card security very seriously that's why we have entrusted Paypal to handle our credit card transactions so you can be assured of 100% security at all times.

All transactions are encrypted and we do not save your credit card details on our servers, we don't have access to credit card details at all.

Privacy Policy

We guarantee not to pass your details onto any third parties whatsoever without your express permission. We hold your details purely for the purposes of trading with us and we promise to remove your details from our system at your request at any time.

Cookies

A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting this site the computer server will recognize the cookie, giving this site information about your last visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of this website.

Nut and Other Foodstuff Allergies

We recognise that certain people are allergic to food items containing nuts or certain flavourings or colorants. We stock many hundreds of items from a diverse range of suppliers - the only stipulation we make is that they meet EEC requirements for the relevant category of goods. Therefore we cannot guarantee that food stuffs which do not contain nuts as an ingredient may contain traces of nuts. We try our utmost to list all ingredient information.

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